SupportExisting customers
Help with an existing installation.
Sign in to see the status of your sites, or raise a support request and we will pick it up by email.
How to get help
Check status first
Site management shows each gateway’s status, recent events and software version. Many questions can be answered there, and it tells us where to look.
What to include
The site, the gateway identity shown on its display or in DS Panel, the connected equipment, what you are seeing and when it started. Please do not send patient information.
On site
DS Panel, opened in a browser on the site network, shows the unit’s network, connected devices and logs. Your support contract sets out what your team and ours each handle.
Support contracts
Your support contract sets out what is covered. About support and lifecycle.
Email support@datascripting.co.uk, or use the support form.